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| Faqs |
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 What is a ticket? A support ticket is any technical mail query that a customer may raise about their service or server functionality. A ticket can be opened quite simply, by sending a mail to support@caresupport.net or yourcompany@caresupport.net.Our support personnel will immediately respond with appropriate resolutions to your queries. What are your hours of operation?We provide support to you and your clients 24 hours a day, 7 days a week all yearlong, depending on the plan you choose and service agreement between you and CareSupport. Why Choose CareSuppport?We help your business process by handling Total Quality Dedicated Support.You will receive quality, flawless, highly cost effective service,which helps you in re-assign your current production staff to more pressing and strategic development projects.This results in a reduced recruiting,hiring and training effort, enhanced employee morale, higher productivity and significant cost savings,which ultimately gets reflected in your revenue in a positive way. Who is responsible for physical problems in the system? Since physical problems like hardware,data cable issues would require physical presence at the server's premises,CareSupport takes no responsibility for hardware issues.So for all type of tasks like restarting machine,cable plugin etc, that require a physical presence will have to be arranged by the customer. How fast does ServerProp respond to any issues that are raised?You will get prior reply or solution of your ticket within 20 minutes by our dedicated support engineer.We commit ourselves to resolve issues within a 1-6 hour,period may depend upon the complexity involved in issue What are your timings and when can we contact you in case of a ticket? We are always there for your help 7 days a week and 24 hours a day. You can always contact our live chat operator incase you have any issue that needs immediate attention. |